It’s been a week since I wrote When your address is being used as an Airbnb by someone who is not you. Let’s see how that “special team” is doing.

I emailed Airbnb again since it’s been about a week and I’ve heard nothing from them.

Hello,

I am looking for follow-up on my case: {number redacted for post} My home is being used fraudulently in your system and it’s been a week since the “special team” was supposed to be in touch and I’ve heard nothing from you all. I’ve not been contacted by anyone from your company and do not believe any action has been taken.

Thank you, Carl

To which I got the reply:

Hi Carl, You may search your house address on Airbnb and once you have the link you may send it to use, so we could assist you regarding your concern about your address being used for fraudulently activity.

Now, to anyone who has used Airbnb. You can search a city or location, but you cannot search an address and have it returned to you.

But I do, and I search my home address and copy the URL with the listings and include that in my reply with:

This is not a helpful search. I do not know which of these listings is using my address and directing people to my home, which is not an Airbnb!

Thank you, Carl

So then I get the “we’re not going to help you and it’s up to you to help us help you reply”.

Hi Carl

I understand that you are reaching out with regard to unauthorized use of your address for a listing.

For us to be able to locate the said listing, we will need the link of the listing or any reservation code . Without it, we won’t be able to locate the said listing.

We want to make sure that the said reservation is really coming from Airbnb and not from a different platform.

If ever it happens that this will continue and someone will still show up at your address, I highly suggest asking them with the link of the listing or any reservation, so we can help you locate it and file a report.

Please know that Airbnb will do our best to help you, but we will need this information for us to be able to locate the said listing.

When you have time, it’s worth having a read through the following Help Center articles:

www.airbnb.com/help/sear…

Now, instead of directing me to a helpful article, I got a search results page of their help center.

Not one of their 63 results is relevant to my issue. How in the world do you run a company, where the entire purpose is to send people to houses with the intention of renting them, without a way for a homeowner to report that someone is using their address fraudulently?

I’ve read through your help center. I’ve called your help line. I was told you all were able to identify my address in your system and this would be forwarded to a “special team” to handle this and they would be in touch. My address is {redacted} which I have been told is in your system as an Airbnb rental. What do I need to do to get you to remove my address from your system?

I’ve already had two groups show up at my house from Airbnb. The first was a man who deaf and he typed out questions on his phone (is this {home address}? is this an airbnb?) He showed me an Airbnb listing with photos of some other address that is not mine.

The second group were three men who were in no state to share much of anything, let alone their confirmation.

The next time someone appears at my door and is pissed off about spending $1700 to rent a house and being directly incorrect to mine, I’ll be sure to ask them for their confirmation number.

From what I see, Airbnb will offer me absolutely no assistance with my address being used in your system and people coming to my house, scaring my family, because you all can’t be bothered to follow through on a safety request I have made to have my address removed from your system and now I feel I have been lied to over the phone about my address being located and the matter being forwarded to a team to handle this.

Surely, this is not the first time your company has encountered such an issue. Very poor support all around.

Who can I speak to about having my home address removed from your system? Or do I need to wait for another group of people to show up at my doorstep and attempt to enter my home?

So now I get to wait and see if another group of parties or very confused people show up at my house and attempt to enter it, looking very confused at all the stuff. Because it’s not your Airbnb. And Airbnb doesn’t seem interested correcting this issue.

Has anyone within sight of this post been successful with getting support from Airbnb for someone using your address on their listing?